Please read these Terms and Conditions carefully before using Our Service
Interpretation and Definitions
Interpretation – the words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Acknowledgment
These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and Flashback Festival. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.
You represent that you are over the age of 16. Flashback Festival does not permit those under 18 to use the Service.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of Flashback Festival. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.
Contact Us
If you have any questions about these Terms and Conditions, You can email our Box Office team.
When you purchase a ticket on Flashback Festival’s website you agree to the terms and conditions of sale, set out below:
- Once purchased, tickets cannot be refunded or returned, and are valid on the date/time specified only.
- Tickets can only be refunded in the case of a cancelled performance. Booking fees are non-refundable
- Once you have printed or received your tickets, please keep them in a safe place as we cannot accept duplicates, copies or other alternative tickets of any kind.
- Unlawful resale or attempted unlawful resale of a ticket is grounds for seizure or cancellation of that ticket without refund or other compensation.
- All prices are correct at the time of publishing. However, they are subject to change without prior notice.
- Sometimes alterations to the advertised details for the event or performance are made at short notice. If this happens there is no obligation to refund your money or exchange your seats.
- For safety, children 11 years and under must be accompanied by a ticket holder aged 16 or over. Everyone over the age of 12 months requires a ticket, while babies in arms (12 months and under) do not require a ticket unless otherwise stated. Accompanying adults are responsible for supervising the children in their care at all times. One person aged 16 or over can accompany a maximum of six children.
Flashback Festival maintains a Safeguarding Policy but cannot take responsibility for unsupervised children.
- Lost children will be taken to the Festival Box Office. Please ensure that children have your mobile number about their person for us to use to contact you.
- Visitors are reminded that for technical or operational reasons, some facilities may be removed or closed, or entertainment cancelled and/or altered at any time. Flashback Festival reserves the right to change the programme of attractions and entertainment if at any time it is deemed necessary or appropriate to do so.
- All attractions will remain open, and events will take place whatever the weather unless weather conditions pose a health and safety risk to our visitors and staff. We will make every effort to reschedule events or refund tickets should we close for reasons of health and safety.
- In the event of a cancellation or closure, Flashback Festival accepts no responsibility for travel, accommodation and any other associated costs.
- Flashback Festival is an inclusive organisation, and we value and respect the diversity of our visitors, communities and our colleagues. Any behaviour towards our colleagues or other visitors which contradicts this will not be tolerated, and visitors will be asked to leave.
- Flashback Festival reserves the right, at its absolute discretion, to refuse entry or admission or to remove any visitor.
- Flashback Festival accepts no responsibility for any personal property. Lost property may be handed to venue staff and enquiries can be made at the Festival’s Box Office. Items will be kept for a period of 14 days following the end of the Festival after which time it will be disposed of. Please contact us if you have any queries: sales@flashback-festival.com
- Photography is allowed for non-commercial private use only.
Booking Fees
Flashback Festival doesn’t charge a booking fee however, our ticketing partner, Eventbrite, charges a fee to cover the costs associated with providing their booking facilities. Their charges are in line with the rising costs of this service which includes the cost of staffing, banking, developing, and maintaining our booking software and Flashback Festival has no influence over those charges.
Booking fees are non-refundable
We endeavour to keep our ticketing fees as low as possible. Eventbrite also clarify their booking fees before any transaction is completed.
Competitions
We may offer tickets free of charge as part of a competition prize package. Any Festival tickets won as part of a competition run by us or one of our partners exclude tickets for events that are workshops, include books in the ticket price or include any food or beverage in the ticket price unless otherwise stated and are subject to availability at time of claiming the prize. Further exclusions may apply.
Gift Certificate Terms and Conditions
- Gift Certificates must be redeemed in full within 12 months of purchase
- Flashback Festival cannot refund money or exchange tickets, except in the case of a cancelled performance
- Gift Certificates can be used to buy tickets from Flashback Festival but cannot be redeemed against food and beverage or other goods at the Festivals or with our partners
- Certificates cannot be redeemed for cash in part or whole
- Outstanding balances are held against your Gift Certificate code to be redeemed against future purchases
General Terms and Conditions
Links to Other Websites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Flashback Festival.
Flashback Festival has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Flashback Festival shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.
Copyright and Our website
The text and images contained in this website belong to Flashback Festival. You can print or download any part of this text and images for personal use only.
No part of this site may be reproduced by any process without written permission from Flashback Festival.
Termination
We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
Upon termination, Your right to use the Service will cease immediately.
Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall Flashback Festival or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if Flashback Festival or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Governing Law
The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.
Disputes Resolution
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting Flashback Festival.
For European Union (EU) Users
If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.
Changes to these Terms and Conditions
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
Booking
- You can call the main Box Office line on 01246 886534 during Box Office open hours, 10am – 4pm Tuesday to Friday.
- For some special events there may be a limit on the number of tickets you can purchase for that event.
- Ginger Music Events may provide additional entertainment events leading up to or after the festival and these will be promoted on our website at www.flashbak-festival.com along with any ticket price information.
Payment of tickets
- If booking by phone you must pay for your ticket at the time of booking.
Refunds and exchanges
- Please check your tickets as soon as you receive them. We cannot refund money, except in the case of a cancelled event
- Please be advised that event performers and or content may be subject to change. We cannot refund these tickets if the event is still taking place.
- If you have tickets for a sold out event that you no longer require, please consider donating them for re-sale through the Box Office.
Be the first to hear
- Please make sure that we have an up to date email address for you so we can send you all the latest news, announcements and details.
Flashback Festival reserves the right to make changes to these terms including to benefits and prices. For significant changes, we will notify Patrons.
Booking fees: Will apply to each booking made through our ticketing partner, Eventbrite. Fees are per ticket and Flashback Festival has no influence over these costs.